| JOB DESCRIPTION |
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| Summary of Responsibilities:
Reporting to the Director of Loss Prevention, responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional, engaging and friendly service
Follow departmental policies, procedures and service standards
Lead and coach the Security Team to achieve guest service and colleague satisfaction results, through the application of all Corporate and Property standards and policies
Manage incident reporting and follow-up, including liaising with the Executive Committee, Comptroller, insurers and guests to ensure efficient resolution of potential claims
Develop and ensure procedures are maintained for dealing with intoxicated persons, thefts, evictions, cash escorts, lost and found articles, crime prevention & response, and fire alarm response
Prepare appropriate purchase orders for the purchase of Security & office supplies, etc.
Investigate and follow-up with regard to any complaints or reports made by guests or staff
Oversee the operation of the security department, including (but not limited to the following): payroll, budgeting, administration, conducting colleague evaluations, hiring & recruiting, training, and scheduling
Act as liaison with outside emergency services in relation to Security issues: Parks Canada, RCMP, Alberta Sheriffs, and local Fire services, and ensuring positive professional relationships
Manage Wildlife control measures on property
Manage safety equipment and inspections (fire extinguishers, first aid kits, eye wash stations, AED, crash kits, and O2 kits)
Manage in-room safes and procedures and manage electronic lock systems
Represent the hotel if and when required, in court (criminal or civil)
Liaise with Staff Housing on security breaches within residence
Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles
Follow all safety and sanitation policies
Other duties as assigned
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